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Job Locations US-IA-Sioux City
Pony Express/Heritage Express/Sweetwater Café opened for business in 1996 with the first location in Winnebago, Nebraska. We have since grown to include eight locations in both Iowa and Nebraska. Although the fuel and convenience store concept is the same throughout our locations, each branch offers slightly different amenities.   The Pony Express parent company, Ho-Chunk, Inc. is the award-winning economic development corporation owned by the Winnebago Tribe of Nebraska. Headquartered in Winnebago, Nebraska, Ho-Chunk, Inc. has grown from one employee to over 1,000 employees with operations in 16 states and eight foreign countries.     Summary Responsible for overseeing day to day operation of the café working closely in a supervisory role overseeing scheduling, monitoring productivity, and providing feedback to ensure employees are providing the best experience possible to guests. Responsible for monitoring budgets, including expense, sales, profit margins, and inventory.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Oversee scheduling of team members and be able to quickly find replacements in the event of a team member being absent - Monitor budgets to ensure that the café remains profitable. - Actively find ways to lower operational costs while expanding the café’s customer base - Monitor and maintain inventory by preparing and performing weekly and monthly inventories. - Trains or supervises the training of all new employees adhering to Sweetwater training policy - Coaches and mentors under-performing staff to improve their skills and reports all personnel issues to the SW Territory/Training Manager and HR. - Receives cash or completes credit card charge transactions per operating policy. - Orders merchandise or prepare requisitions to replenish merchandise on hand. - Assists with sales promotions activities, the pricing and notification to all employees of such activities. - Assures that all employees are verifying the ID of any person(s) under the age of 40 prior to the purchase of alcohol beverages. - Responsible for cafe cleanliness and maintains store appearance and product representation to company standards. - Ensures customer’s needs are met, resolve complaints, and customer service is the focus of each employee. - Implements strategies to improve customer service, drives store sales, and increase profitability. - Able to complete all daily paperwork as required and make daily deposits and fill change box. - Completes or assists in employee’s scheduling and ensures control of overtime hours. - Performs all other job-related duties as assigned.   Competencies - Customer/Client Focus. -   - Teamwork Orientation. - Communication Proficiency. - Problem Solving/Analysis. - Decision Making. Supervisory Responsibility This position has supervisory responsibilities.   Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day. The employee must frequently lift and/or move items that weigh more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.   Position Type/Expected Hours of Work This is a full-time position, evening and weekend work may be required as job duties demand.   Travel Travel is primarily locally during the business day, although some out of the area travel may be expected.   Experience - Computer skills (Word, Excel, etc.) - Excellent organizational, interpersonal, and communication skills and ability to deal effectively with a variety of people and situations - Ability to stand for long periods of time, must be able to lift up to 50 pounds of force occasionally - (2) years related experience preferred; or four (4) years of related experience and/or training; or equivalent combination of education and experience   Education Associate degree (AA) from a two-year college or university with a major in Business Management or related field. Additional Eligibility Qualifications Maintains a valid Driver’s License and be insurable under company insurance provider/program. Security Clearance None required for this position   AAP/EEO Statement Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Indian descent in accordance with applicable laws.   Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.     EOE/M/F/Veteran/Disabled/Sexual Orientation/GenderIdentity/Drug Free EmployerSBA 8(a), SDB Certified, HubZone, Buy IndianCertified, Native American Tribally-owned.
ID
2022-6283
Company
Sweetwater Café
Category
Retail
Remote
No
Job Locations US-IA-Sioux City
Pony Express/Heritage Express/Sweetwater Café opened for business in 1996 with the first location in Winnebago, Nebraska. We have since grown to include eight locations in both Iowa and Nebraska. Although the fuel and convenience store concept is the same throughout our locations, each branch offers slightly different amenities.  The Pony Express parent company, Ho-Chunk, Inc. is the award-winning economic development corporation owned by the Winnebago Tribe of Nebraska. Headquartered in Winnebago, Nebraska, Ho-Chunk, Inc. has grown from one employee to over 1,000 employees with operations in 16 states and eight foreign countries.   Summary Responsible for honoring each and every customer by providing excellent customer service.  Barista is responsible for educating customers about our premium organic coffees and teas.  A true professional that fulfills any additional duties needed.  Displays a positive attitude at all times to ensure return of our customers who are the reason for our business.    Essential Functions - Greets all customers with a friendly smile. - Initiates dialogue and develops rapport with customers by learning their names, favorite drinks and food items. - Generates customer satisfaction; responds appropriately to customer concerns. - Accurately processes transactions through the POS and counts back change to customers. - Answers the café’s telephone in a friendly manner using a professional greeting. - Sells and services baked goods and miscellaneous food items to customers. - Assists in the opening and/or closing of the café. - Assist with the baking, Food Prep and Catering - Provides top quality espresso shots for hot and cold beverages. - Communicates with coworkers and management to solve problems and improve quality and service - Works with coworkers and management to effectively implement change. - Contributes to a positive work environment.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Competencies - Collaboration Skills. - Customer/Client Focus. -   - Stress Management/Composure.   Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud.   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift or move objects up to 10 pounds and occasionally lift or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.   Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.   Travel No travel is expected for this position.   Experience - Some experience in making espresso drinks helpful but will train the right person - Ability to stand for long periods of time must be able to push and pull up to 40 pounds. - Strong communication skills, both oral and written. - Reliable transportation and a working phone - Must be 18 years of age. - Maintains a valid Driver’s License and be insurable under company insurance provider/program   Education Preferred prior retail store experience of one (1) year   Additional Eligibility Qualifications None required for this position.   Security Clearance None required for this position   AAP/EEO Statement Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status or physical disability. However, preference may be extended to persons of Indian descent in accordance with applicable laws.   Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   EOE/M/F/Veteran/Disabled/Sexual Orientation/Gender Identity/Drug Free Employer SBA 8(a), SDB Certified, HubZone, Buy Indian Certified, Native American Tribally-owned.
ID
2022-6231
Company
Sweetwater Café
Category
Retail
Remote
No

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